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Company rate and rule changes as of 1 April 2010 |
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Company Classic benefit increases
• Non-medically necessary caesarean now covered under normal maternity benefit
• New medically essential caesarean benefit up to £10,500/$21,000/€15,750
• New childbirth at home benefit up to £650
We have also made some changes to our rates, you can find full details of these on your dedicated intermediary website,
IntermediaryWorld.
We understand that some of your customers may be more affected by these changes than others, and so
have added further
information on our pricing strategy and an in depth look at how this is affected by today's
global economy.
Expanding our local knowledge
The last 6 months have seen us enter into some new partnerships in order to strengthen and expand our local
knowledge. We are now working with our sister company Bupa Thailand where we have a dedicated local
pre-authorisation service, to resolve any issues in the native language and local people to check that
claims are appropriate, prior to submission. We are also working with Bupa Malta, so that our members
now have access to the local Bupa Malta provider network and their existing contract prices. We have also
been successfully working with Medilink in Kenya, giving our members access to a network of over 100 doctors
and medical providers who have agreed to charge within set fee guidelines.
Expanding our Customer Experience surveys
In 2009 we received over 16,000 customer responses to our surveys and have been able to implement some changes,
based on feedback we received. Our members were asking for more hospitals that would settle their bills
directly with us, so we have now added an additional 2000 medical facilities to our network! Later this
year we shall be expanding this survey to include our group secretaries. Ultimately, this should enhance
their experience with us, drive positive word of mouth recommendations, and facilitate new business growth.
Watch out for further details of this in Global View.
Expanding our silverware
Thanks to your votes at the annual Health Insurance Awards 2009, we have now added Best International
Medical Insurance Provider to our trophy cabinet. These awards are voted for solely by distributors, so
your input means a lot. We have also been voted Best International Healthcare Provider by the readers of
Investment International in their annual awards, for our successes in providing International Health Insurance.
Advice and support around the clock
Don't forget, your members' cover entitles them to assistance from our medical centre, whenever, and
wherever they need us. They can call with a health-related question or concern, and our knowledgeable
team will refer them to medical experts and local facilities around the globe, where needed.
The medical team will handle their case from start to finish; ensuring that they can always talk to
someone who understands their situation and can give them the support and advice they require.
There are many other services our medical centre offers, including:
• Medical referrals and advice
• Booking appointments
• Pre claim advice
• Legal, embassy and visa information
Call this 24hour service on +44 (0) 1273 333911
The health and wellbeing of our members is our priority, and we remain strong, solid and able to provide
the highest standard of service whenever and wherever they need us. We will never compromise the quality
of the services available to you or your customers.
If you require any further information, please feel free to speak to your Bupa contact.
Thank you for being part of our success
We would like to take this opportunity to thank you for all your support over the last 6 months, in
what has been a challenging climate. Not to mention your continued hard work and achievements. We look
forward to providing you with continued peace of mind and high quality service for 2010 and beyond.
Tim Slee
Sales Director
Bupa International
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Intermediary World
